Health Guarantee
The word lifetime refers to the period of 10 years from the puppy’s birthday.
Although, knowing that your puppy can never be replaced, we believe that having another four legged furry companion may help lessen the sadness in your home. In the unlikely death of your puppy within one year from its birthday due to genetics, or if the puppy is found to have a life threatening congenital or hereditary disorders (within one year) which adversely affects the health of your puppy, we will replace the puppy with another of equal value at no cost to you.
In the event of the death of your puppy, due to life threatening congenial defects, after the first year of birth, we will issue a credit in the amount of 50% of the original cost towards the purchase of a replacement puppy of equal value. In either case, the buyer’s licensed veterinarian must provide the seller with a written certificate stating the exact cause of death as verified by an necropsy/autopsy. If the death was caused by a genetic defect listed above and not neglect by the buyer, the puppy will be replaced with one of equal value as soon as one is available. In the case of death you will also have to provide the microchip that was given by TMV Puppies. (This is to prove that it is the canine you bought from TMV Puppies). If these regulations as well as the ones below are not met the guarantee becomes null and void.
What we need from you for the guarantee to be valid.
Nothing makes us more happy than knowing we were able to bring a healthy, happy puppy into your home. We do need your help to ensure your puppy remains healthy.
Email a copy of the initial examination (medical record) within 10 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first 10 days of receiving your puppy.
You will need to Microchip your puppy with TMV Puppies.
While we de-worm and vaccinate your puppy until the time it goes home, you will need to continue proper de-worming and conducting regular exams at least up to 16 weeks of age or more and regular veterinarian checkups every 6 months for life.
If you ever have to use this Guarantee, you will need to provide all paperwork from the initial sale given to you by TMV Puppies, registration papers (if applicable), all the vet records showing the continued health and maintenance of your canine from vet checks/visits every 6 months and produce their microchip.
If these regulations are not met the guarantee will become null and void.
We reser
ve the right to refund any deposit placed on a puppy at any time, for any reason.
SHIPPING
When shipping a puppy, we make all the travel arrangements. If we are shipping by air, We ship to your nearest major airport, delivery can also be done at your home address. Our Specialist will first look to see where the closest airport is to ship your puppy. (We only ship puppies on airlines that implement a Pet Safe Program) After choosing an airport, we will begin coordinating all schedules & considerations. We will then book your flight and send you an email itinerary of all of the times, flights, schedules & pick up location. The day of your puppy’s journey, we will transport him/her to the airport. Once all of the paperwork is filled out and your puppy is checked in at the airport, you will receive an email and/or phone call letting you know how everything is going.
Is it really safe for the puppy?
I receive many inquiries on the process of shipping a puppy–individuals often wonder if it is safe and how it works.
Won’t he/she be scared? How long does it take?
Won’t it be difficult for the puppy having to be all alone in a crate for so long?
This is how I explain the shipping process to individuals to help them feel more at ease with the process of getting a puppy:
Shipping a Puppy Is Very safe: See Below Details
Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually I think it is harder for us than the puppy(s). With my many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuits and customer dissatisfaction. I tape puppy(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride.
The average flight is approximately 2 to 5 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well.
The pup will arrive the same day as it is sent–usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppy(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it–to help the pup feel secure.
What about shipping in the winter –is it not too cold?
If you decide on a puppy, I will guarantee -as I have many years of experience that he/she will arrive safe and sound. Puppies can be shipped safely between 20 and 85 degrees–AA rules. All puppies ride in the belly of the plane where the temperature is kept at a comfortable 70 degrees–same as for the passengers–and they are the last on and first off the plane. Shipping during this time of year is completely safe and there is no problem so we need not to be afraid about that. Just like a person getting on a flight to go meet their relatives and/or friends for the holidays, shipping a puppy is very similar-and probably even a little easier. The only thing different about this time of year is that the airlines can be strict on the minimum temperature at each location (which is really good for the puppy(s) even though the plane is always kept at 70 degrees. I believe it is mainly for their liability and protection. Likewise, in the summertime–they will not ship if temperatures are too hot along the way. If this is the case, we will just wait for the next best day to ship or ship earlier or later in the day to combat the hot/cold part of the day.
NOTE.. Most shippers specialised in shipping pets will use a temperature regulation crate called an electronic crate.
These type of crates are used anytime since they can regulate the temperature to the one best for the puppy(s) travel
What is involved in the shipping process?
Since I am 30 minutes from my nearest airport and do not charge extra for delivery like most breeders, I try to make each trip count as much as possible by taking multiple puppies at a time while striving to accommodate to your specified times. Therefore it helps me greatly if you can specify multiple times/days you (or any other person with ID) would be available to pick up the puppy. So if you are interested in having one of the pups after all amounts have been received, I am able to book the pup. I will need to know the day(s) and time(s) you are able to pick up the puppy(s) at your nearest airport, and your home address and phone number.
Usually, I can only book a flight a day in advance so they are aware of the temperatures for shipping. After I have booked the pup, I will call and/or email you with the flight number times, and location where the puppy(s) is to be picked up. All you need to do is pick up the pup at your airport–taking a couple forms of identification, like a driver’s license or insurance card and the airway bill number that I give you. Then I ask individuals to contact me as soon as possible after they receive their puppy as I’m very anxious to hear about the puppy–if everything went ok –what you think–and any other questions you might have.